PRIVACY POLICY

Last Updated: [Current Date]

INTRODUCTION

Biscayne Decor ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at https://biscaynedecor.com, use our services, or engage with us through other channels, including SMS text messaging.

As an authorized Hunter Douglas Gallery dealer, Biscayne Decor represents Hunter Douglas window treatments at the highest distributor level. This Privacy Policy applies to all information collected by Biscayne Decor and is separate from Hunter Douglas's own privacy practices.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following types of information:

Personal Information

  • Name, email address, telephone number, and mailing address
  • Billing information and payment details
  • Information you provide when scheduling appointments, consultations, or installations
  • Mobile phone numbers provided for SMS communications and related opt-in information

Non-Personal Information

  • Browser type and device information
  • IP address and operating system
  • Pages visited and time spent on our website
  • Information about how you use our services

HOW WE USE YOUR INFORMATION

We use your information for various purposes, including:

  • To provide and maintain our services
  • To process and complete transactions
  • To send transactional messages, including appointment confirmations, installation updates, and payment reminders
  • To communicate with you about our products, services, and promotions if you have opted in to such communications
  • To personalize your experience and deliver content relevant to your interests
  • To improve our website, products, and services
  • To respond to your inquiries and provide customer support
  • To comply with applicable laws and regulations

SMS MESSAGING PROGRAM

Enrollment

When you provide your mobile phone number and opt in to receive SMS text messages from Biscayne Decor, you are agreeing to receive messages from us regarding:

  • Appointment scheduling and reminders
  • Installation confirmations and updates
  • Payment reminders
  • Information about new Hunter Douglas products
  • Other transactional and promotional messages related to our services

Frequency

Message frequency varies based on your interactions with Biscayne Decor. Standard message and data rates may apply.

Opting In and Out

To opt in to our SMS program, you will be asked to reply "YES" to confirm your consent.

You can opt out at any time by replying "STOP" to any message from us.

For help or support with our SMS program, reply "HELP" to any message from us.

SMS Data Privacy

Important: Your mobile phone number and any SMS opt-in information will never be shared, sold, or distributed to any third-party company or service provider except those directly involved in delivering our SMS communications, such as our SMS platform provider, RingCentral. All SMS consent data is stored securely and used exclusively for communications between Biscayne Decor and you. We use this data to provide you with appointment reminders, product updates, payment reminders, and other relevant information related to your experience with Biscayne Decor.

DISCLOSURE OF YOUR INFORMATION

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as explicitly described below:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of any third-party site. You are subject to the policies of those websites where applicable. We encourage you to review the privacy policies of these websites before providing any personal information.

DATA SECURITY

We implement appropriate technical and organizational measures to maintain the safety of your personal information. However, no Internet transmission or electronic storage is ever completely secure, and we cannot guarantee absolute security.

YOUR PRIVACY CHOICES

Access and Update

You may access, update, or correct your personal information by contacting us using the information provided in the "Contact Us" section.

Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in any email or replying "STOP" to any SMS message.

Do Not Track

We do not currently respond to "Do Not Track" signals from web browsers.

California Privacy Rights

California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA). For more information, please contact us.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

CONTACT US

If you have questions or concerns about this Privacy Policy, please contact us at:

Biscayne Decor
1404 Ponce de Leon Boulevard
Coral Gables, Florida
331354
305-569-0505
sales@biscaynedecor.com

CONSENT

By using our website, services, or opting into our SMS program, you consent to this Privacy Policy.